Frequently Asked Questions
How do I register for a costume?All costumes are available through our Playmas platform. Simply select your section, choose your size, and complete your registration online.
Can I reserve a costume without paying in full?Payment options are available through Playmas. Please check the platform for current plans and deadlines.
How do I choose the right size?Each costume includes sizing guidance on Playmas. If you are unsure, we recommend selecting the closest fit and reaching out for advice before completing your registration.
Can I customise my costume?Costumes are designed as complete looks. Any available variations or upgrades will be shown on the product page.
When will I collect my costume?Collection dates and times will be shared ahead of carnival. You will receive full details once your registration is complete.
Where is costume collection?The collection location will be confirmed closer to the time and communicated directly to all masqueraders.